:root{color:#284b41;font-synthesis:none;text-rendering:optimizelegibility;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;font-optical-sizing:auto;background:#f7f8f6;font-family:Avenir Next,Segoe UI,sans-serif;font-weight:400}*{box-sizing:border-box}html{min-width:320px;min-height:100%}body{min-width:320px;min-height:100vh;margin:0}button,input,select{font:inherit}button{cursor:pointer}button:focus-visible,input:focus-visible,select:focus-visible,a:focus-visible{outline-offset:2px;outline:3px solid #d7953c}::selection{color:#173f36;background:#d2eadc}#root{min-height:100vh}.app-shell{background:#f7f8f6;min-height:100vh}.glyph{flex:none;width:18px;height:18px}.rail{z-index:3;background:#fff;border-right:1px solid #e8ece8;flex-direction:column;align-items:center;width:68px;padding:18px 0;display:flex;position:fixed;inset:0 auto 0 0}.brand-mark{color:#fff;background:#17675e;border-radius:12px;place-items:center;width:36px;height:36px;font:800 19px/1 Avenir Next,sans-serif;text-decoration:none;display:grid}.brand-mark span{color:#bce3d4}.rail-divider{background:#e7ece8;width:30px;height:1px;margin:20px 0 14px}.rail-button{color:#82918b;background:0 0;border:0;border-radius:11px;place-items:center;width:40px;height:40px;margin:4px 0;display:grid}.rail-button:hover,.rail-button.active{color:#216e62;background:#e9f4ef}.rail-button .glyph{width:19px;height:19px}.rail-bottom{margin-top:auto}.operator-avatar{color:#286b60;letter-spacing:.04em;background:#e4f0e9;border-radius:50%;place-items:center;width:34px;height:34px;font-size:10px;font-weight:800;display:inline-grid}.operator-avatar.small{width:29px;height:29px}.main-area{min-height:100vh;margin-left:68px}.topbar{background:#ffffffdb;border-bottom:1px solid #e8ece8;justify-content:space-between;align-items:center;height:64px;padding:0 42px;display:flex}.crumb{color:#85918d;align-items:center;gap:11px;font-size:12px;display:flex}.crumb b{color:#c0c9c3;font-weight:400}.crumb strong{color:#3d5750;font-weight:700}.crumb i{color:#8b7650;letter-spacing:.1em;background:#faf2df;border-radius:4px;margin-left:3px;padding:4px 7px;font-size:8px;font-style:normal;font-weight:800}.topbar-right{align-items:center;gap:22px;display:flex}.data-chip{color:#72827b;align-items:center;gap:7px;font-size:11px;display:inline-flex}.data-chip>span{background:#51a37a;border-radius:50%;width:7px;height:7px;box-shadow:0 0 0 3px #e7f4eb}.operator-name{color:#52665e;align-items:center;gap:10px;font-size:11px;font-weight:600;display:flex}.content{max-width:1440px;margin:0 auto;padding:34px 42px 24px}.page-heading{justify-content:space-between;align-items:end;gap:20px;margin-bottom:23px;display:flex}.eyebrow{color:#879790;letter-spacing:.12em;font-size:9px;font-weight:800}.page-heading h1{color:#203f38;letter-spacing:-.04em;margin:8px 0 5px;font:700 27px/1.2 Avenir Next,Segoe UI,sans-serif}.page-heading p{color:#778780;margin:0;font-size:12px}.primary-button,.secondary-button{border:1px solid #0000;border-radius:8px;justify-content:center;align-items:center;gap:9px;min-height:38px;padding:0 14px;font-size:11px;font-weight:700;transition:background .15s,border-color .15s;display:inline-flex}.primary-button{color:#fff;background:#17695e;box-shadow:0 2px 4px #184d401a}.primary-button:hover{background:#10594f}.primary-button:disabled{cursor:not-allowed;opacity:.55}.primary-button .glyph,.secondary-button .glyph{width:15px;height:15px}.secondary-button{color:#41655a;background:#fff;border-color:#dce6df}.secondary-button:hover{background:#f7fbf7;border-color:#9bb9a8}.metrics{grid-template-columns:repeat(3,minmax(0,1fr));gap:13px;margin-bottom:19px;display:grid}.metric-card{background:#fff;border:1px solid #e7ece7;border-radius:11px;align-items:center;gap:12px;min-height:99px;padding:16px;display:flex;box-shadow:0 1px 2px #20382b05}.metric-icon{border-radius:10px;flex:none;place-items:center;width:38px;height:38px;display:grid}.metric-icon .glyph{width:17px;height:17px}.metric-icon.amber{color:#a27d36;background:#faf2df}.metric-icon.green{color:#367d60;background:#e7f4eb}.metric-icon.blue{color:#4b7790;background:#eaf2f7}.metric-card>div{flex:1;min-width:0}.metric-card>div>span,.metric-card small{color:#7d8b84;font-size:10px;display:block}.metric-card strong{color:#254b40;margin:3px 6px 0 0;font-size:24px;line-height:1;display:inline-block}.metric-card small{font-size:9px;display:inline-block}.metric-card>.glyph{color:#b1bcb5;width:14px}.work-grid{grid-template-columns:minmax(305px,.84fr) minmax(0,1.6fr);align-items:start;gap:15px;display:grid}.panel,.intake-card{background:#fff;border:1px solid #e6ebe6;border-radius:11px;box-shadow:0 2px 8px #23382d05}.queue-panel{overflow:hidden}.panel-heading{border-bottom:1px solid #edf0ed;justify-content:space-between;align-items:center;min-height:67px;padding:13px 16px;display:flex}.panel-heading h2,.section-heading h2{color:#2e4d43;margin:0;font-size:13px;font-weight:750}.panel-heading p{color:#93a099;margin:4px 0 0;font-size:9px}.filter-pill{color:#6e8178;background:#fff;border:1px solid #e6ebe6;border-radius:7px;align-items:center;gap:6px;min-height:29px;padding:0 9px;font-size:9px;display:inline-flex}.filter-pill .glyph{width:13px;height:13px}.queue-list{display:grid}.queue-item{width:100%;color:inherit;text-align:left;cursor:pointer;background:#fff;border:0;border-bottom:1px solid #f0f2f0;align-items:start;gap:10px;padding:14px 12px;display:flex;position:relative}.queue-item:last-child{border-bottom:0}.queue-item:hover{background:#fafcf9}.queue-item.selected{background:#f3f8f4;box-shadow:inset 3px 0 #318474}.queue-mark{color:#438174;background:#e8f3ed;border-radius:9px;flex:none;place-items:center;width:31px;height:31px;display:grid}.queue-mark .glyph{width:15px;height:15px}.queue-copy{flex:1;gap:3px;min-width:0;display:grid}.queue-title{color:#3b594f;align-items:center;gap:7px;font-size:10px;font-weight:800;display:flex}.queue-title small,.service-code{color:#71857c;background:#f0f3f0;border-radius:4px;padding:2px 5px;font-size:8px;font-weight:700}.queue-service{color:#53685f;text-overflow:ellipsis;white-space:nowrap;font-size:10px;overflow:hidden}.queue-meta{color:#8d9a93;font-size:9px}.status{border-radius:5px;align-items:center;width:fit-content;max-width:140px;padding:5px 7px;font-size:8px;font-weight:750;line-height:1.2;display:inline-flex}.status:before{content:"";background:currentColor;border-radius:50%;flex:none;width:5px;height:5px;margin-right:5px}.status-triage_pending,.status-human_review{color:#9b7837;background:#fbf4e5}.status-out_of_scope,.status-cancelled{color:#94635e;background:#f8ecea}.status-eligible,.status-quote_pending,.status-quote_accepted{color:#3c8063;background:#e9f5ec}.status-quote_presented,.status-matching,.status-professional_invited{color:#49749a;background:#edf3f9}.status-professional_accepted,.status-confirmed{color:#28715a;background:#e5f3e9}.status-quote_declined,.status-professional_declined,.status-professional_unavailable,.status-professional_absent,.status-incident_open{color:#94635e;background:#f8ecea}.status-in_progress,.status-extension_pending,.status-extension_accepted,.status-extension_declined,.status-completion_pending{color:#49749a;background:#edf3f9}.status-completed{color:#28715a;background:#e5f3e9}.detail-panel{overflow:hidden}.detail-head{justify-content:space-between;align-items:center;gap:12px;padding:17px 18px 13px;display:flex}.detail-head h2{color:#28493f;letter-spacing:-.02em;align-items:center;gap:8px;margin:6px 0 0;font-size:18px;display:flex}.detail-head .status{max-width:160px}.request-summary{grid-template-columns:1fr 1.4fr;gap:13px 10px;padding:2px 18px 16px;display:grid}.info-row{align-items:center;gap:8px;min-width:0;display:flex}.info-icon{color:#5b8a7b;background:#f0f6f1;border-radius:8px;flex:none;place-items:center;width:28px;height:28px;display:grid}.info-icon .glyph{width:14px;height:14px}.info-row>div{min-width:0}.info-row small,.info-row strong{display:block}.info-row small{color:#98a39d;margin-bottom:3px;font-size:8px}.info-row strong{color:#576d63;text-overflow:ellipsis;white-space:nowrap;font-size:9px;font-weight:650;overflow:hidden}.triage-box{background:#f6faf6;border:1px solid #e6eee8;border-radius:8px;gap:9px;margin:0 18px 15px;padding:10px 11px;display:flex}.triage-box.attention{background:#fffaf0;border-color:#efe4cd}.triage-icon{color:#5f8f7d}.triage-icon .glyph{width:16px;height:16px}.triage-box strong{color:#537567;font-size:9px}.triage-box p{color:#7c8b82;margin:3px 0 0;font-size:9px;line-height:1.5}.service-policy{background:#f6f9f6;border-left:2px solid #80a994;border-radius:0 6px 6px 0;margin:0 18px 13px;padding:9px 10px}.service-policy>div{flex-wrap:wrap;align-items:baseline;gap:7px;display:flex}.service-policy strong{color:#4e7161;font-size:9px}.service-policy>div span{color:#87948c;font-size:8px}.service-policy p{color:#7d8d83;margin:5px 0 0;font-size:8px;line-height:1.45}.service-policy p b{color:#5e766a}.action-area{background:#fcfdfb;border-top:1px solid #edf0ed;border-bottom:1px solid #edf0ed;padding:13px 18px 15px}.action-title{justify-content:space-between;align-items:center;margin-bottom:11px;display:flex}.action-title h3,.audit-head h3{color:#3b594d;margin:0;font-size:10px;font-weight:800}.action-title span{color:#a18a5d;letter-spacing:.06em;text-transform:uppercase;font-size:8px;font-weight:750}.button-row{flex-wrap:wrap;justify-content:end;align-items:center;gap:8px;display:flex}.button-row .primary-button,.button-row .secondary-button{min-height:33px;font-size:9px}.matching-toolbar{color:#6f8178;justify-content:space-between;align-items:center;gap:10px;font-size:9px;display:flex}.matching-toolbar .secondary-button{min-height:31px;font-size:9px}.matching-callout{color:#628072;background:#edf6ef;border-radius:6px;align-items:start;gap:7px;margin-top:9px;padding:8px;font-size:8px;line-height:1.45;display:flex}.matching-callout .glyph{width:13px;height:13px}.recommendation{background:#fff;border:1px solid #e6ece7;border-radius:8px;margin-top:11px;overflow:hidden}.recommendation-head{justify-content:space-between;align-items:center;gap:10px;padding:9px 10px 0;display:flex}.recommendation-head strong{color:#436358;font-size:9px}.recommendation-head>span{color:#908263;letter-spacing:.07em;font-size:7px;font-weight:800}.recommendation>p{color:#87938b;margin:5px 10px 8px;font-size:8px}.professional-row{border-top:1px solid #eff2ef;align-items:center;gap:8px;min-height:45px;padding:6px 10px;display:flex}.rank{color:#77887f;background:#f0f4f0;border-radius:50%;place-items:center;width:17px;height:17px;font-size:8px;font-weight:800;display:grid}.pro-avatar{color:#4a7868;background:#e8f2ec;border-radius:50%;place-items:center;width:27px;height:27px;font-size:10px;font-weight:700;display:grid}.pro-info{flex:1;gap:3px;min-width:0;display:grid}.pro-info strong{color:#536b60;font-size:9px}.pro-info strong small{color:#9ba79f;margin-left:4px;font-size:7px;font-weight:500}.pro-info span{color:#95a099;text-overflow:ellipsis;white-space:nowrap;font-size:8px;overflow:hidden}.fit-pill{color:#4c8265;background:#edf6ee;border-radius:4px;padding:4px 6px;font-size:7px;font-weight:750}.invite-button{color:#3e725f;background:#fff;border:1px solid #dbe6de;border-radius:6px;min-height:25px;padding:0 8px;font-size:8px;font-weight:750}.invite-button:hover{background:#eff7f0}.inline-state{color:#77877e;flex:1;margin:0;font-size:9px;line-height:1.45}.quote-step{justify-items:start;gap:8px;display:grid}.quote-step p{color:#77877e;margin:0;font-size:9px;line-height:1.45}.quote-step small{color:#9a9078;font-size:8px}.milestone-panel{gap:10px;display:grid}.milestone-panel>p{color:#64786d;margin:0;font-size:12px;line-height:1.5}.milestone-panel>small{color:#8b968f;font-size:10px;line-height:1.4}.milestone-actions{flex-wrap:wrap;gap:8px;display:flex}.milestone-actions .primary-button,.milestone-actions .secondary-button,.quote-step .primary-button,.quote-step .secondary-button{min-height:38px;font-size:11px}.cancel-panel{background:#fdf8f7;border:1px solid #efe4e1;border-radius:8px;justify-content:space-between;align-items:center;gap:12px;margin-top:14px;padding:10px 11px;display:flex}.cancel-panel p{color:#876f6a;margin:0;font-size:11px;line-height:1.45}.cancel-panel .secondary-button{color:#8a5c55;border-color:#e8d7d2;flex:none;min-height:36px;font-size:10px}.audit{padding:13px 18px 16px}.audit-head{justify-content:space-between;align-items:center;display:flex}.audit-head p{color:#96a29a;margin:4px 0 0;font-size:8px}.audit-head>.glyph{color:#93a69b;width:15px}.event-list{gap:10px;margin-top:13px;display:grid}.event-row{gap:9px;display:flex;position:relative}.event-row:not(:last-child):before{content:"";background:#e7eee8;width:1px;position:absolute;top:10px;bottom:-11px;left:3px}.event-dot{z-index:1;background:#fff;border:2px solid #76a58e;border-radius:50%;flex:none;width:7px;height:7px;margin-top:2px}.event-row strong{color:#5c7468;font-size:8px}.event-row p{color:#87948c;margin:3px 0;font-size:8px;line-height:1.4}.event-row small{color:#a0aaa3;font-size:7px}.empty{color:#9aa69f;font-size:9px}.intake-card{margin-bottom:16px;padding:17px 18px}.section-heading{justify-content:space-between;align-items:start;gap:14px;margin-bottom:14px;display:flex}.section-heading h2{margin-top:5px}.form-intro{color:#71827a;max-width:720px;margin:7px 0 0;font-size:12px;line-height:1.5}.icon-button{color:#71837a;background:#f1f5f1;border:0;border-radius:6px;width:27px;height:27px;font-size:18px}.form-grid{grid-template-columns:repeat(3,minmax(0,1fr));gap:11px;display:grid}.form-grid label,.age-field{color:#52695e;gap:6px;font-size:12px;font-weight:650;display:grid}.form-grid input,.form-grid select,.age-field select{color:#405b4f;background:#fff;border:1px solid #d7e1d9;border-radius:7px;width:100%;min-height:44px;padding:0 10px;font-size:13px}.review-fields{grid-template-columns:minmax(170px,.55fr) minmax(0,1.45fr);align-items:start;gap:14px;margin:16px 0;display:grid}.age-field{padding-top:1px}.flag-grid{border:1px solid #e1e8e2;border-radius:8px;grid-template-columns:repeat(2,minmax(0,1fr));gap:4px 12px;min-width:0;margin:0;padding:10px 12px 8px;display:grid}.flag-grid legend{color:#52695e;padding:0 5px;font-size:12px;font-weight:700}.flag-grid label{color:#52695e;align-items:start;gap:9px;min-height:40px;padding:8px 4px;font-size:12px;line-height:1.4;display:flex}.flag-grid input{accent-color:#17695e;flex:none;width:18px;height:18px;margin:0}.form-foot{border-top:1px solid #edf0ed;justify-content:space-between;align-items:end;gap:16px;padding-top:13px;display:flex}.form-foot p{color:#65786d;max-width:780px;margin:0;font-size:12px;line-height:1.55}.form-foot .primary-button{flex:none;min-height:44px;font-size:12px}.review-guidance{color:#64786d;margin:0 0 12px;font-size:12px;line-height:1.5}.toast{color:#426c59;background:#f1f8f1;border:1px solid #d8eadd;border-radius:8px;align-items:center;gap:8px;margin:0 0 14px;padding:10px 12px;font-size:10px;display:flex}.toast .glyph{width:15px;height:15px}.toast button{color:#82958a;background:0 0;border:0;margin-left:auto;font-size:17px}.page-footer{color:#96a29a;align-items:center;gap:7px;margin-top:17px;padding:11px 2px;font-size:8px;display:flex}.page-footer .glyph{color:#78a18d;width:13px;height:13px}.page-footer>span:last-child{margin-left:auto}@media (width>=1500px){.content{padding-left:52px;padding-right:52px}}@media (width<=1050px){.content{padding:28px 24px 20px}.topbar{padding:0 24px}.work-grid{grid-template-columns:minmax(280px,.9fr) minmax(0,1.4fr)}.metric-card{padding:12px}.metric-card small{margin-top:3px;display:block}}@media (width<=780px){.rail{width:52px}.main-area{margin-left:52px}.rail-button{width:36px;height:36px}.topbar{height:54px;padding:0 16px}.crumb{gap:7px;font-size:10px}.crumb i{display:none}.topbar-right{gap:9px}.data-chip{font-size:9px}.operator-name{font-size:0}.operator-name .operator-avatar{font-size:9px}.content{padding:24px 16px 18px}.page-heading{flex-direction:column;align-items:start;gap:14px}.page-heading h1{font-size:24px}.metrics{gap:8px}.metric-card{flex-direction:column;align-items:start;gap:7px;min-height:83px;padding:10px}.metric-icon{width:29px;height:29px}.metric-icon .glyph{width:14px;height:14px}.metric-card>div>span{font-size:8px}.metric-card strong{font-size:19px}.metric-card small{font-size:7px}.work-grid{grid-template-columns:1fr}.queue-list{grid-template-columns:repeat(2,minmax(0,1fr))}.queue-item{border-right:1px solid #f0f2f0}.request-summary{grid-template-columns:1fr 1fr}}@media (width<=480px){.rail{width:45px;padding-top:13px}.main-area{margin-left:45px}.brand-mark{width:31px;height:31px}.rail-button{width:33px;height:33px}.topbar{padding:0 10px}.topbar-right{gap:7px}.data-chip{gap:5px;font-size:8px}.data-chip>span{width:6px;height:6px}.operator-avatar.small{width:25px;height:25px}.content{padding:20px 10px 14px}.page-heading{margin-bottom:16px}.page-heading h1{font-size:21px}.page-heading p{max-width:300px;font-size:10px;line-height:1.45}.page-heading .primary-button{width:100%}.metrics{grid-template-columns:repeat(3,minmax(0,1fr));gap:5px;margin-bottom:12px}.metric-card{gap:5px;min-height:91px;padding:8px 6px}.metric-card>.glyph{display:none}.metric-card>div>span{min-height:21px;line-height:1.2}.metric-card small{line-height:1.2}.panel-heading{min-height:58px;padding:11px}.queue-list{grid-template-columns:1fr}.queue-item{padding:11px 9px}.queue-item .status{max-width:112px;font-size:7px}.detail-head{align-items:start;padding:14px 12px 11px}.detail-head h2{font-size:16px}.detail-head .status{max-width:115px;font-size:7px}.request-summary{grid-template-columns:1fr;gap:10px;padding:0 12px 13px}.triage-box{margin:0 12px 12px}.action-area{padding:12px}.button-row{justify-content:stretch}.button-row .primary-button,.button-row .secondary-button{flex:1;padding:0 8px;font-size:8px}.matching-toolbar{flex-direction:column;align-items:stretch}.matching-toolbar .secondary-button{width:100%}.recommendation-head{flex-direction:column;align-items:start;gap:4px}.professional-row{gap:5px;padding:6px}.pro-info strong{font-size:8px}.pro-info strong small{margin:2px 0 0;display:block}.pro-info span{font-size:7px}.fit-pill{display:none}.invite-button{padding:0 6px;font-size:7px}.audit{padding:12px}.intake-card{padding:13px 11px}.form-grid{grid-template-columns:1fr 1fr;gap:9px}.review-fields,.flag-grid{grid-template-columns:1fr}.section-heading{gap:8px}.form-intro{max-width:280px;font-size:12px}.form-foot{flex-direction:column;align-items:stretch}.form-foot .primary-button{width:100%}.milestone-actions{flex-direction:column}.milestone-actions button{width:100%}.cancel-panel{flex-direction:column;align-items:stretch}.page-footer{flex-wrap:wrap;align-items:start;line-height:1.4}.page-footer>span:last-child{width:100%;margin-left:20px}}